Drinkwell Multi-Tier Pet Water Fountain Review

Are you worried about your cat’s health with regard to the water they drink?

You have probably looked into pet fountains and discovered that there are many low-quality products that harvest harmful mould and bacteria which makes your cat silently sick without you knowing.

Well, fear not anymore, because I have down all research for you and all you need is the Drinkwell Multi-Tier Fountain, a water dispenser that provides filtered and freshwater to your pet cats.


The Drinkwell indoor pet water fountain helps provide fresh water to your pets by constantly pumping it through carbon filters and aerating it with oxygen.

The carbon filters prevent hair and other particles from being reintroduced to your pet’s drinking water.

The filters are organic and made from coconut shells, similar to the ones used in fish tanks which filters the water for potentially harmful bacteria.


Drinkwell Multi-Tier Pet Fountain has the following features:

  • 2-tier fountain to cater to cats to drink at different heights
  • Replaceable carbon filters remove odors and unwanted tastes
  • Provides streaming water that absorbs oxygen for maximum aeration
  • It has a submersible pump designed for silent operation
  • The 12V pump has an inline plug to protect it from getting wet
  • The pump and fountain can be easily disassembled for cleaning
  • The pet water fountain holds up to 100oz of fresh water
  • Made of BPA-free plastic that’s also dishwasher safe

How easy it is to use

The Drinkwell Multi-Tier Pet Fountain is incredibly easy to use: just assemble it, pour water, and plug it in.

This pet water dispenser has 2 levels where cats and small to medium-sized dogs can drink.

The design provides easy access to water for old pets and those suffering from arthritis.

There’s also a ramp that comes with the unit that can be found between the 1st and 2nd levels of the pet fountain which dampens the sound made by the waterfall motion — really helpful if you dislike the sound of running water.

PetSafe Drinkwell Multi-Tier reviewHow It Works

The Drinkwell pet fountain setups may vary in design but they’re all made up of three main elements: the bowl or water basin, the pumping motor, and the water reservoir where water is pumped through.

The pet fountain continuously pumps the water you pour in the basin into the water reservoir, aerating it with oxygen in the process.

The water also goes through carbon filters to strain dirt, filters growth of bacteria and other particles that may have been caught in the air to ensure your pets are drinking healthy water.

To set it up, simply follow the instructions detailed in the manual (which is easy to follow).

the manual has clear Images of connecting parts are also shown in the manual to assist in assembling the pet fountain.

Instructions to replace the filter, disassemble it for cleaning, clean the pump, reassemble the fountain, and the general safety precautions are all detailed in the manual.

If these aren’t enough, seek help from video tutorials available online.

Drinkwell Multi-Tier Maintenance

Cleaning the pet fountain every month, removing any saliva that may have stuck to the plastic.

To clean the fountain, all you need to do is unplug it first before draining the water.

You can brush the plastic container manually with a sponge or put it in your dishwasher.

The motor can also be disassembled and cleaned to remove trapped dirt, hair, and gunk.

Use dishwashing soap and use the brush found in the Fountain Cleaning Kit which comes with the unit.

The carbon filters are replaceable and will cost $6 which can be found below for the cheapest deal.

You need to change them every 2 to 4 weeks, but this is depending on how your pets use the fountain.

Regular and premium carbon filter packs, Pet Fountain Cleaning Kit by using the Liquid Ate Enzyme Cleaner are available online.

The premium filters have more pouches compared to regular ones, giving it better filtration quality.
Don’t use soap to clean the filters.

Soap will seep into the gaps and you won’t be able to completely rinse it with water.

Using it again will contaminate the water, making it unsafe for your pets to drink.
You can still use the fountain without the carbon filter, although we recommend you to put it on to make the water cleaner and odorless.
If you have trouble cleaning the system or have any questions regarding the product, you can reach PetSafe through email, phone, or live chat.



  • No need to replace the water every day. The flowing motion helps prevent bacteria growth and the carbon filters keep the water safe to drink
  • The organic carbon filters are easily replaceable
  • The plastic is BPA-free and dishwasher safe. You can use ordinary dishwashing soap, together with a small brush, to clean both the plastic container and the pumping motor
  • The 2-tier design is ideal for both cats and small dogs
  • The pet water fountain can hold as much as 100oz of freshwater



  • General cleaning may be a bit of a hassle because you have to disassemble and reassemble everything
  • Pet fountain is not suitable for big dogs
  • Frequent cleaning of clogged filters may occur, especially if you have multiple pets using it
  • The waterfall sound is too loud in some cases
  • Capacity is too small to hold enough water for more than a day for homes with multiple pets


How your pet might react to the Drinkwell Multi Tier

Your pets may have trouble using the pet fountain for the first time, especially if they’re not used to drinking from a flowing source.

Give them a few days to get the hang of it.
For stubborn ones, here are some tips to help them transition to this new hydration setup:


Put water in the pet fountain but don’t plug the pump yet.

This way, your pets will know this is their new source of water which is similar to an ordinary water bowl.


Plug it in and set it at a low flow configuration for short periods to avoid scaring your pets off.


Once they get used to it, remove any other water sources you may have to force them to use the Drinkwell Multi-Tier Pet Fountain.

Some Additional Tips for first time users

If your pets still won’t drink from the water dispenser, try infusing the water with their favorite scent or flavor.

Remove the filter to allow the mixture to flow through.

Once your pets get used to it, replace the filter and operate the pet fountain normally.

Regarding product quality, many owners got disappointed with the product’s weak pumping motor.

Some say it didn’t even take a year for it to fully stop working; those who drew even shorter straws had their motors malfunctioning within a month.

The motor’s vibration and the waterfall sound are also too loud and disturbing to some owners.

You also need to fill the bowl completely with water to prevent it from making noise.

However, filling it to the brim introduces water spills when your pets lap on it.

The manufacturer recommends you to put a towel or rag underneath the pet fountain to dampen the sound caused by the vibration and catch any spilling water.

This pet water fountain is also not designed for homes with multiple pets.

Water supply gets depleted within the day for those who have 3 or more pets at home.
Despite these isolated issues, the positive feedback for Drinkwell Multi-Tier Pet Fountain greatly outweighs the negative ones.

Aside from being cheap, costing around $30 only, the water dispenser is easy to clean, and pets won’t have problems learning how to use it.

Important Features and Benefits

  • Provides clean, filtered water
    Carbon filters catch dirt and other particles before allowing the water to recirculate, ensuring the water your pets drink is safe and clean
  • Designed for cats and dogs
    Its multi-tier design is ideal for cats, small dogs, and old pets with arthritis
  • Easy to clean
    You can use ordinary dish soap to clean it; it’s also dishwasher safe
  • Low learning curve
    Pets won’t have much trouble getting the hang of using this pet fountain
  • Easy to set up
    The manual provides detailed instructions on how to assemble and disassemble the system

My conclusion

If you have come to this page because you heard about this product, then likely you have already heard of some pretty good things about the Drinkwell.

There are obviously other variations online by Petsafe however the Multi-Tier is the best in is the price range and does what it is advertised to do.
Sure you can pay a premium price on other solutions but for this unit it which is affordably priced at $50 then you cannot go wrong.

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