Formerly known as the VPI Pet Insurance, this insurance package is one of the options available in the market, with below average ratings. On Yelp, this insurance comes with 2 stars out of 5, and Consumer Affairs list this with 1 star out of 5 stars. According to collected reports, the usual complaints lodged against the insurance provider were low reimbursements, denied claims and unfair increases in insurance premiums.
Our Final Rating:
Common Complaints Against Nationwide Pet Insurance
Also known as VPI Pet Insurance, this pet insurance provider has been at the receiving end of many complaints from the customers. For example, some customers were not happy with the customer support provided by the company, and some also called out the company for its deceptive business practices. Although the company has re-branded and now comes with its new name, still many customers are not happy with the provider’s services. Due to the nature of its services, many consumers see the company as a low performing provider, with just 1 star out of 5 stars according to Consumer Affairs. Also, Yelp has an average score of 2 stars, and it also receives 3 out of 10 stars from the Pet Insurance Review.
Also, we noted some customer complaints against higher premiums, and some individuals also complained about denied payments.
If you are searching for an insurance product that comes with the best coverage, the check out the Health Paws review, considered the best product this year.
Our Final Rating: D
Nationwide Pet Insurance Coverage and Plans
There are three plans available for pet owners, starting with the Routine Wellness Program, up to its Comprehensive Insurance. You can also count on the Whole Pet with Wellness, that offers coverage for genetic-related diseases, the Major Medical Plan, for illness and accident coverage and the Pet Wellness, for routine checks and illnesses including tick and flea protection and vaccination.
Pet Wellness – Starting at $17 monthly, this will cover flea control and shots. This is the insurance coverage if you want to keep the general wellness of your pets. This can apply to any vet, in different parts of the country.
Major Medical – Starting at $34 monthly, this is the most popular plan available, and will cover illnesses, accidents and hereditary conditions. There are certain hereditary conditions that require a one year waiting period. This plan can be used anywhere, and it can be renewed on an annual basis. Also, chronic conditions are covered by the plan, and your pet will not be removed from the coverage, no matter how many claims have been filed.
Whole Pet with Wellness – Starting at $64 monthly, this plan will pay back up to 90 percent of your veterinary bills and will cover illnesses and accidents, hereditary conditions (no waiting) and pet’s chronic conditions are included in the plan, without having to pay an extra. Also, there is no maximum benefit, no age limitations and can also cover treatments and wellness examinations.
Nationwide Pet Insurance also offers its wellness coverage plans. These are the plans that will cover preventive treatments and regular exams. Pet owners are given the chance to choose the right coverage for their cats and dogs.
Wellness Plus – Premiums will range from $17 up to $22, and will cover vaccinations, physical examinations, testing and flea and heart worm. All benefits of the plan are renewed on a yearly basis.
Wellness Basic – Premiums range from $12 to $18 monthly, and will also cover vaccinations, physical examinations, heart worm and flea, testing and with no deductibles. Also, the max yearly benefit that can be earned is $400, and these benefits are renewed on an annual basis.
Common Questions and Answers About Nationwide
What can we expect from Nationwide coverage?
Based on verified and reviewed customer complaints, this insurance provider does not process requests and approve reimbursements, as included in the policy. Also, there are some customers that complain that payouts are not given out immediately.
What about the excluded conditions?
According to disappointed customers, certain medical emergencies are not covered, even though there are vet and customer appeals.
Can I work with my personal vet?
Customers are given the chance to choose and work with their preferred vet. But there were complaints that some reimbursements are not processed and given, due to poor customer service.
What can we expect from reimbursements?
You can count on two types of reimbursements offered – benefit schedule and actual vet costs. In actual vet costs, you will be given reimbursements for the actual cost shown on the bill. In a benefit schedule, there are limits or caps on the payouts.
Is there a chance that coverage may be canceled because of pet age?
According to the details of the policy, the age of the pets will not affect the coverage. But if some insurance teams are to be believed, the company has raised the premiums of pet owner after an illness or accident of their pets.